Privacy Policy
Your personal privacy is important to us and you should always feel safe and know what is being recorded when you provide us with your personal data.
Any information that can be directly or indirectly attributed to a living natural person is considered personal data. We process this in accordance with applicable legislation and with this Privacy Policy we want to show how we handle your personal data.
The personal data policy applies when we, Örtfabriken AB, provide products in connection with your purchase, in service matters and other contact with us, and when visiting our website.
The data controller for the processing of your personal data is Örtfabriken AB 559334-1992.
We are responsible for ensuring that your personal data is processed in accordance with applicable legislation.
When is your data processed?
In order for you to visit our website and purchase our goods, monitor our incoming deliveries or contact us for support or information, we must collect and process personal data about you.
We also collect and update your address information.
The information collected from you when purchasing and monitoring goods is required for you to be able to enter into agreements with us and for us to be able to provide our services and offers.
Why do we process data?
To be able to fulfill our agreements with you as a customer, such as completing purchases, shipping goods, invoicing and payment and providing support.
To be able to provide customer service, answer questions, correct incorrect information.
To be able to manage the customer relationship.
Provide you with relevant information and customized offers in newsletters and on the web.
Improve our customer offering, for example, developing products and features.
Comply with applicable legislation, such as accounting laws, distance selling laws, consumer purchase laws, etc.
What data do we store?
First and last name
Personal identification number and/or Organization number
Address
Email address
Phone number
Payment details
Customer number
IP address and information about your use of our website
Legal bases and storage periods
In order to administer and manage our purchases, as well as deliver our orders, we save in the customer register:
Name, address, personal identification number, corporate registration number, telephone number and email address
Geographic information
IP address, device information, log information
Legal basis for the savings: Terms of sale
Shelf life: two years after you last purchased something
In order to provide support and handle any complaints, we save in the order register:
Name, address, telephone number and email
Geographic information
IP address, device information,
Payment reference
Purchased goods
Legal basis for the savings: Consumer Sales Act, Distance Selling Act
Shelf life: three years after you last purchased something
To ensure that legal requirements are complied with, such as the Accounting Act, we save in the order register:
Name, address, telephone number and email
Geographic information
IP address, device information,
Payment reference
Purchased goods
Legal basis for savings: Accounting Act
Storage period: as long as we are required to store the data according to applicable law
To market our goods and services via email, we save in the customer register/newsletter register
Name, address, telephone number and email
Geographic information
Legal basis for savings: Balancing interests
Shelf life: two years after you last purchased something
So that you can monitor when an item comes back into stock, we save it in the monitoring register.
E-mail
Legal basis for the savings: Balancing of interests,
Storage time: until the item is back in stock
To enable you to retrieve an abandoned shopping cart and easily make a purchase if you have left the checkout, we save it in the preorder register.
E-mail
items you added to your shopping cart
Legal basis for the savings: Balancing of interests,
Storage time: 3 months
How is your data protected?
When you provide your personal data to us, you can be sure that:
No unauthorized person will have access to your personal data.
We do not lend, rent, lease or sell any personal information to other companies or individuals.
We have taken the necessary technical security measures to protect your personal data against unauthorized access, alteration and deletion.
Who can your information be disclosed to?
We may disclose your information to third parties to fulfill our commitment to you as a customer, for example to payment service providers, warehouse management companies, shipping companies and communication services.
We may also share your information with companies that provide address update services to ensure that we have the correct address information for you.
Personal data may also be disclosed by us if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard our legal interests or to detect, prevent or alert us to fraud and other security or technical problems.
Your information will never be sold, rented or otherwise disclosed to any unauthorized person.
Your rights
You have the right, after submitting a written, signed application to us, to receive information about what personal data we have stored about you and how we process this, a so-called register extract.
You have the right to obtain correction of personal data that we process about you.
You have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that prevent us from immediately deleting your personal data, for example for accounting and tax purposes. We will then terminate the processing for purposes other than compliance with the law.
You have the right to data portability. This means the right to receive and transfer your personal data in a structured, commonly used and machine-readable format to another data controller, under certain conditions.
You have the right to object to personal data processing carried out on the basis of a balancing of interests. If you object to such processing, we will only continue the processing if there are legitimate reasons for the processing that outweigh your interests.
If you do not want us to process your personal data for direct marketing purposes, you always have the right to object to such processing. Once we have received your objection, we will cease processing the personal data for such marketing purposes.
Contact us in such matters:
info@ortfabriken.se
You also have the right to file any complaints regarding the processing of your personal data with the Swedish Data Protection Authority. The Data Protection Authority is responsible for monitoring the application of the legislation, and anyone who believes that a company is handling personal data incorrectly can file a complaint with the Data Protection Authority.
Change of the privacy policy
We may make changes to our privacy policy. The latest version of the privacy policy is always available here on the website. In the event of updates that are of decisive importance for our processing of personal data (for example, changes to specified purposes or categories of personal data) or updates that are not of decisive importance for the processing but may be of decisive importance for you, you will receive information on our website and via email (if you have provided an email address) well in advance of the updates taking effect. When we make information about updates available, we will also explain the meaning of the updates and how they may affect you.